The various Cable TV, telephone and internet services available at Riderwood can be confusing. All are parts of a package of services paid for through the residents’ monthly service fee.
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Comcast/Xfinity versus Riderwood Connect
Comcast/Xfinity provides TV channels and packages and is NOT Riderwood TV, an internal Riderwood-only function. PHONE: 1-855-638-2855 (special “Bulk” Comcast line)
Riderwood Connect provides internet and phone connections. Riderwood IT can help you during the learning curve for internet and phone hookups and other related configurations. PHONE: 1-800-677-0211
Understanding the TV features – other than the Basic – may be a little more daunting. Here are some tips for using Comcast TV:
- Using the TV Remote
- Accessing programing
- Riderwood (local) TV
- Additional Help
Using the TV Remote
The remote models may have have different model numbers (X11, X15), but are similar enough that you should be able to use the info presented here for them. To see various models (although you should have the latest one), Click here. You should request the most current model from Xfinity. Xfinity has released “the industry’s first Large Button Voice Remote, designed for users with mobility, dexterity, or vision impairments.
Contact Xfinity Accessibility Support Center for Customers with Disabilities for more information.
Accessing Programming
If any of the buttons on the remote seem puzzling or the tech support has never responded, watch this short how-to video on the XR15-Remote Control. It introduces the
the basic functions (buttons) of the remote. You can also learn about using the MIC or “Voice Commands” to get the weather, for example, or even watch view past shows (“On Demand”) using the Xfinity button. NOTE: The basic Riderwood-provided Comcast/Xfinity service does not include any recording features.
Riderwood (local) TV
These three stations are identified as “local” in the Xfinity Guide and are the Riderwood channels.
- 1970 Riderwood TV in HD
- 1971 Chapel
- 1972 Fitness / Wellness
Discover and learn about happenings – past, present, future – in the Riderwood Community such as:
- Informational programing and and entertainment from Encore Theater performances on Channel 1970
- Administrative Updates from Dee-Dee Walker and from other Riderwood departments, e.g., General Services
- Riderwood TV on Demand for current information.
The Riderwood channels are not part of Comcast/Xfinity and are indicated by your remote guide as “local” channels.
Recording TV Programs
Comcast/Xfinity offers, at additional cost, an optional digital video recorder (DVR). Information on recording with your DVR (both local and Comcast) can be found by clicking here.
Updated 8/28/2024