Where to Turn?
I need help with my computer and/or other devices
Page Contents
Riderwood Connect 3.0
Erickson IT is currently upgrading all neighborhoods to Riderwood Connect 3.0 – an improvement which – in essence – provides each apartment with its access point (or router if you had a private system). It is more secure, faster and provides easy connectivity for all your peripheral devices. If you suspect your problem is with the wireless internet connection, call Riderwood Connect at 800-677-0211.
Riderwood IT Services
The Erickson IT technicians are primarily responsible for maintaining the Riderwood Connect wireless system for residents and staff. However they can help with devices in your home for a fee. Call Riderwood IT at 800-677-0211 to schedule an appointment, and for the cost of the service.
Riderwood Village Computer Club
The Riderwood Village Computer Club offers several regularly scheduled sessions to get answers to your questions. For information about these sessions, check out the Computer Club under the Heading “Learning Opportunities”.
Important Note: Check “Activities” on MyErickson for scheduled meetings, since all cancellations/changes to these Computer Club sessions will be announced there.
Neighbors in Deed
Neighbors in Deed, a resident group has a Directory of Residents who would be glad to advise and help if you have computer issues. The directory is updated annually. Check MyErickson under the Icon “Resident Resources”.
Help Online
Marylanders Online provides a online technical support capability for basic computer questions.
Senior Planet is an AARP-service with free classes and other tech support.
Help in Person
Many residents use the services of Best Buy’s Geek Squad for computer repairs. If you are considering using this service, check the current charges for various services here:
If you choose not to use the manufacturer or a program like Best Buy’s Geek Squad, individual computer repair specialists are available and the Riderwood Computer Club can provide more information on how to contact them. For instance, Microgeek, located Beltsville, diagnoses and fixes both PC and Apple computers and is (definitely) more reasonably priced than the Apple Store.
Add RiderwoodLife.com (or other site) to your IOS or Android Device
It’s easy to create an Icon (left) on your Home screen to take you directly to RiderwoodLife.com. Safari is only available for iPhone; Firefox and Chrome are on both Android and iPhone. Android Chrome is different than Iphone Chrome, thus two different sets of instructions.
Note if you want to use these instructions to add the url for the Libraries: https://www.librarycat.org/lib/RWVLibraries
Copy the above to the address bar of your browser and follow the instructions below:
![Visual Instruction: iPhones (Safari)](javascript:void(window.open("https://riderwoodlife.com/wp-content/uploads/2024/05/safari-example.png", "RWLwindow", "popup, height=750, width=750"))){kind=link}
![Visual Instructions: All Phones (Firefox)](javascript:void(window.open("https://riderwoodlife.com/wp-content/uploads/2024/05/Firefox-example.jpg", "RWLwindow", "popup, height=750, width=750"))){kind=link}
![Visual Instructions: iPhone (Chrome)](javascript:void(window.open("https://riderwoodlife.com/wp-content/uploads/2024/05/chrome-example.png", "RWLwindow", "popup, height=750, width=750"))){kind=link}
![Visual Instructions: Android (Chrome)](javascript:void(window.open("https://riderwoodlife.com/wp-content/uploads/2024/10/Add-riderwoodlife-to-android-chrome.png", "RWLwindow", "popup, height=750, width=750"))){kind=link}
Recycling your Electronics
When you upgrade or otherwise have a used computer to dispose of, there are several options for donating your computer to organizations that refurbish them and provide them to local groups and individuals in need. You can recycle most electronic devices at local stores, and also Riderwood is now sponsoring Electronic Collection Days. For complete details, including how to prepare your computer to be recycled, visit
Updated 9/18/2025