Android Authentication

Connecting Androids to RWV-Resident

  • Residents have had some difficulties connecting newer Android cell phones to the resident WiFi network, RWV-Resident.
  • This started with upgrades to the Android operating system to Version 12 in late 2021.
  • Users of newer Android devices are likely to encounter similar difficulties, resulting from the need to supply additional info to enable authentication on the RWV-Resident WiFi network.
  • We provide this guide for authenticating Android devices, for older and newer devices.
  • NOTE that the access methods and the appearance of screens differs from device to device.

Use / Obtain Login Credentials

  • Login credentials — user names and passwords — already provide by Riderwood Connect for access to RWV- Resident, are used for authentication.
  • Forgotten user name / password? New to Riderwood?
    • Obtain a USERNAME and PASSWORD from Riderwood Connect at 800-677-0211.
  • Make a record of the Username and Password and KEEP the record. Many people connect and forget, only to need the info to authenticate later. We re-emphasize: KEEP this info for later use.

WiFi Settings / Authentication — Newer Androids

Authentication of Android recently obtained, or, for older devices with updates to Version 12 of the Android operating system, gain access to RWV-Resident WiFI  by following these steps. The instructions take into account the introduction of new / changed authentication parameters. The NEW parameter, Domain, is now needed. Use system certificates is also activated. Refer to the images below to access  settings and enter authentication parameters.

  • Access the WiFi settings on the Android device.
  • The path to this may differ from device to device, vendor to vendor.
  • Drag down the Notification Bar, denoted here with a red annotation at the top of the device screen.
  • This is accomplished by touching the narrow area at the top of the screen and dragging it down to reveal various settings.
  • The broken line indicates that part of the screen has been deleted to save space.
  • (The appearance of the Notification Bar differs from device to device. )
  • Next, touch and hold the Internet button for RWV-Resident.
    • A list of available WiFi connections appears.
    • There may be a delay before the list populates.
  • Scrolling downwards may be necessary if RWV-Resident is not visible.
  • Press-and-hold on RWV-Resident, which may appear further down on the list (scroll to find it). (Ignore that In this example, a connection has already been made.)
  • The screen pictured at right, for a Google Pixel 3XL, appears.
  • Use the drop-down arrows (▼) to select the values shown above for authentication: MSCHAPV2, Use system certificates, Do not verify.
  • Domain – enter: elresident.com.
  • Enter User Name for Identity. (You DID write these down and kept them, eh?)
  • Enter the Password assigned by IT on the Password line.
  • Activate Show Password to enable checking for typos – easily made.
  • Activate Auto reconnect so that the device with automagically re-connect to RWV-Resident if the connection is lost, e.g., during an absence from RWV.
  • That’s it – the device should be connected.
  • Connection failure? Refer to Authenitcation Fails.

UPDATED Aug, 2022

An IT Tech advised, in August, 2022, that a new system for authentication, on the RWV-Resident network, must be used for certain Androids: Google Pixels. Apparently the procedure involves downloading an authentication certificate to the phone. But, the method to do so not known. As a work around, the advice was to contact IT and, with the MAC address for the phone, IT would enable a connection to the “Portal” network. The adviser also indicted that certain Motorola phones are “Google” phones – those with a model number ending in “G,”  and that a Cert is needed for authentication for these phones.

This info will be updated when IT provides a procedure for using certs.

Authenticating Older Android Devices

Cell Phone Example




Access WiFi settings by touching and dragging the Notification Bar downwards.


When the authentication screen appears (image on right), fill in the required parameters, following the directions, illustrated below.

If RWV-Resident does not appear after a short pause, scroll down to find it.

Touch and hold RWV-Resident until an authentication screen appears.

  1. On older Android devices, a screen similar to that above appears.
  2. Use the drop-down arrows (▼) to select the values shown below for EAP, Phase 2 authentication (MSCHAPV2), and CA certificate (Do not validate).
  3. Enter User Name for Identity. (You DID write this down and kept it, eh?)
  4. Enter the Password assigned by IT on the Password line.
  5. Activate Show Password to enable checking for typos – easily made.
  6. Activate Auto reconnect so that the device with automagically re-connect to RWV-Resident if the connection is lost, e.g., during an absence from RWV.
  7. That’s it – the device should be connected.

Tablet Example (Samsung)

This example illustrates authentication on a older Samsung tablet.

  • Touch and drag the Notification bar downwards.
  • Touch the WiFi icon, circled in this view.
  • Device SETTINGS appears.
  • Wait for a list of available WiFi access points to appear.
    • Scroll downwards if RWV-Resident is not in view.
  • Touch and hold the RWV-Resident icon – scroll down in the list if not visible.

 

Touch and hold the RWV-Resident Icon until a box appears with Manage network settings appears. Touch and hold Manage network settings to reveal the authentication screen, seen below.

  1. On the Samsung tablet used in this example, a screen similar to that above appears.
  2. Use the drop-down arrows (▼) to select the values shown below for EAP, Phase 2 authentication, and CA certificate.
  3. Enter User Name for Identity. (You DID write these down and kept them, eh?)
  4. Enter the Password assigned by IT on the Password line.
  5. Activate Show Password to enable checking for typos – easily made.
  6. Activate Auto reconnect so that the device with automagically re-connect to RWV-Resident if the connection is lost, e.g., during an absence from RWV.
  7. That’s it – the device should be connected.
  8. If the connection fails and there are no data entry errors, go to Authentication Fails?

Newer Tablet / Other Android?

REFER to the section above,
Access WiFi Settings — Newer Androids, to get info on authentication parameters for  newer Android tablets using Ver. 12 of the Android operating system.


Authentication Fails?

  • IF a connection is not made (and there are no typos / mistakes for entered data), a “reset” may be needed:
    • Press and hold the RWV-Resident button to reveal a set of options.
    • Click on Forget.
    • Turn off WiFi, wait 15 seconds, re-enter the authentication settings.

Why WiFi / RWV-Resident?

  • Erickson provides campus-wide WiFi service, accessible by residents by connecting to RWV-Resident. Among other things, this enables:
    • Cell phone and tablet users to have WiFi service across campus.
    • Use of WiFi in a good alternative to using  “data” connections, which can add to the cost of cellular service plans.
  • To enable using WiFI only, connect to RWV-Resident WiFi and turn-off Cellular Data.
  • WiFi also enables Internet access on tablets and other devices that do not have built-in cellular telephone service.

A Note About Apple Devices


The author of this page does not use Apple / MAC devices and is unable to provide advise about authenticating them.

Contact

Communicate with support@riderwoodlife.com about errors on this page.